Modernize Your Service Department While Maximizing Available Ford Co-op Funds
Ford service departments have never been busier.
Service advisors are juggling customers in the service drive while answering a constant stream of phone calls about appointment scheduling, recall questions, repair status updates, maintenance services, and general dealership information. At the same time, customers expect immediate answers and a seamless service experience, no matter when they call.
Now, there's a new opportunity to meet those expectations while making the most of your available marketing dollars.
Eligible Ford dealers can now receive up to 100% co-op reimbursement for Service AI, making it easier than ever to bring AI-powered phone automation into the service department. That means dealerships can improve the customer experience, reduce advisor workload, and modernize service operations while taking advantage of available Ford co-op funding.
Why This Matters for Ford Dealers
Every missed call represents a missed opportunity.
Whether a customer is calling to schedule an oil change, ask about a recall, check on the status of their vehicle, or confirm service hours, they expect someone to answer. When advisors are helping customers at the counter, writing repair orders, or working with technicians, the phone becomes one more interruption competing for their attention.
The result is familiar to many dealerships:
- Long hold times
- Missed service opportunities
- Overflowing voicemail boxes
- Constant interruptions for advisors
- Frustrated customers
- Increased pressure on already stretched service teams
Hiring additional staff isn't always the answer. Recruiting and retaining experienced service advisors continues to be a challenge across the industry, leading many dealerships to look for smarter ways to support the teams they already have.
Meet Service AI
Service AI is an AI-powered phone assistant built specifically for dealership service departments.
Available 24/7, Service AI answers routine customer calls, schedules service appointments, responds to common questions, and seamlessly transfers more complex conversations to the appropriate team member when needed.
Rather than replacing your advisors, Service AI takes repetitive phone conversations off their plate so they can spend more time helping customers in the service drive and less time answering the same questions over and over.
Service AI can help customers with:
- Scheduling service appointments
- Oil changes and routine maintenance
- Tire rotations
- Brake service questions
- Recall inquiries
- Service hours and dealership information
- Appointment confirmations
- Repair status requests
- General service FAQs
Customers receive fast, natural responses any time they call, while advisors gain more uninterrupted time to focus on higher-value customer interactions.
Ford Dealers Are Already Seeing Results
Service AI isn't just a concept. Ford dealerships across the country are already using it to improve efficiency, answer more calls, and deliver a better customer experience.
Dana Ford & Lincoln
Like many dealerships, Dana Ford & Lincoln wanted to reduce the number of routine phone calls reaching service advisors without sacrificing customer service.
By allowing Service AI to handle appointment scheduling and common customer questions, advisors were able to spend less time on repetitive phone calls and more time helping customers in the service drive. The dealership improved operational efficiency while maintaining the level of service Ford owners expect.
Dana Ford & Lincoln's experience demonstrates how AI can support existing teams by reducing interruptions instead of replacing people.
Walt Sweeney Ford
For Walt Sweeney Ford, one of the biggest challenges was ensuring every customer could reach someone when they called.
Before implementing Service AI, the dealership experienced 400 to 500 abandoned service calls every month. After deployment, that number dropped to zero, with 100% of inbound service calls answered.
When severe winter weather forced the dealership to close for two days, Service AI continued answering customer calls, helping with service questions, recall inquiries, roadside assistance requests, and appointment scheduling until employees returned.
The result was a better customer experience, fewer missed opportunities, and greater confidence that every customer would receive the help they needed.
Why 100% Co-op Matters
Every dealership has a list of improvements they'd like to make, but budgets often determine what gets prioritized.
Ford's co-op program changes that conversation.
Eligible dealerships can now implement Service AI while taking advantage of up to 100% co-op reimbursement, making it easier to invest in technology that supports advisors, improves customer satisfaction, and modernizes service operations.
With Service AI, dealerships can:
- Reduce advisor interruptions
- Capture more service appointments
- Improve customer response times
- Answer calls 24/7
- Deliver a more consistent customer experience
- Maximize available Ford co-op funds
For many dealerships, there's never been a better time to evaluate how AI can strengthen the service department.
Built for the Way Ford Dealerships Work
Kenect's Service AI was designed specifically for dealership service departments.
Instead of acting as a generic answering service, Service AI understands common service conversations, communicates naturally with customers, and works alongside your existing team to improve efficiency without disrupting your processes.
Whether your advisors are helping customers in the service drive, assisting technicians, or managing a busy schedule, Service AI ensures routine calls are answered quickly and professionally so your staff can focus on the work that requires a human touch.
Take Advantage of Ford's Co-op Opportunity
If your dealership is looking for ways to improve advisor efficiency, answer more service calls, and create a better customer experience, now is an ideal time to explore Service AI.
With up to 100% Ford co-op reimbursement available for eligible dealerships, there has never been a better opportunity to modernize your service department while maximizing available co-op funding.
