Customer Engagement AI
Empower service advisors with the tools they need to manage appointments, track repair orders, and engage customers for the long haul.
Customer Engagement AI Features
Kenect’s Customer Engagement Hub supplements your fixed ops team, empowering service advisors to grow repeat business and revenue with personalized engagement and a comprehensive view of interactions.
Status Updates and Appt Reminders
Set up automated text updates for a variety of RO status codes within your DMS. Enjoy less manual work, more returning customers, and higher service revenue—effortlessly.
Missed Appointment Follow Up
Automatically manage appointment follow up, send automated reminders, reduce no shows, reschedule missed appointments, and engage customers effortlessly.
Pre-CSI Pulse Surveys and CSI Reminder Campaigns
Monitor customer sentiment and intercept negative feedback before it hits your OEM CSI Survey results.
The Real Results of AI
increase in service center revenue per month
closer ROI penetration
of calls handled without employee intervention
of recall communication handled by AI
“We are leading our district in completed recalls and it is all because of Kenect.”