Customer Engagement AI for Dealerships
Empower service advisors with the tools they need to manage appointments, track repair orders, and engage customers for the long haul.
Customer Engagement AI Features
Kenect’s Customer Engagement Hub enhances your fixed ops team, enabling service advisors to increase repeat business and revenue through personalized engagement and a comprehensive view of interactions.
Automated Updates and Reminders
Set up automated text updates for a variety of RO status codes within your DMS. Enjoy less manual work, more returning customers, and higher service revenue—without lifting a finger.
Automatic Follow Up for Missed Appts
Automatically manage appointment follow up, send automated reminders, reduce no-shows, reschedule missed appointments, and engage customers—all with AI.
Pre-CSI Pulse Surveys and CSI Reminder Campaigns
Monitor customer sentiment and intercept negative feedback before it hits your OEM CSI Survey results.
Real Results:
AI Drives Revenue and Saves Time
increase in service center revenue per month
closer ROI penetration
of calls handled without employee intervention
of recall communication handled by AI
“If I didn’t have Kenect, I’d need eight to ten more people … it’s a no-brainer.”