Lead response time is the most important factor in whether or not someone buys from you. Managed Conversations from Kenect allows your customers to text with a real person, in real-time, 24/7.
When a customer texts you, they expect an immediate response. If they don't receive it, they may turn to another dealership for answers. Let us help by responding on your behalf.
Research shows that if you make someone wait just two minutes to reply to a text, that person will go elsewhere to ask their questions (and possibly buy). That means you have to respond to texts immediately.
But that’s tough when you’re running a dealership. We can help you with that.
Let our team respond for you.
Whether we like it or not, customers will judge dealerships by how quickly they respond, answer questions, and provide information. Don’t make someone wait minutes, or hours to help them. With Managed Conversations our team of experts will reply to their questions within seconds, every time.
When our Managed Conversations team answers the questions your customers have, we only answer with approved responses. If the questions become too specific or focused, we pass them back to your team. You save time and sell more units.
Lead response time is crucial in determining whether someone will purchase from you. Since it's impossible to respond to every text instantly, let us handle immediate responses for you.
When a customer sends a text to your phone number or uses the 'Text Us' button on your website, they expect an immediate response. This can be a challenge for a dealership.
Kenect’s specialists respond to lead-qualifying questions within seconds. This service operates 24/7, with real people based in the USA.
After the customer's initial questions are addressed and the lead is qualified, the conversation is handed over to the dealership team.
Having a tough time replying to every lead in a timely fashion? Let us answer those initial questions on your behalf.
