Instant Review Control for Dealerships

Funnel positive feedback to Google and other review sites and send any negative feedback directly back to your team only... so you can solve the problem.

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Prevent Negative Reviews Before They Go Public

Sometimes your biggest headache is a negative review. With Private Feedback you can get rid of them before they start.

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Reputation Management

How Private Feedback Works

it's simple. Send positive feedback to Google and negative feedback to you.

Immediate Impact

Send a Text to Gather Feedback

Kenect customers can automatically or manually send a text message to get feedback. The text comes from your business number with your logo on it. It asks if they are satisfied. A simple ‘Yes’ or ‘No’ question.

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Get Rid of the Bad

Negative Feedback is Routed to Your Team

The beauty of Private Feedback is in it’s simplicity. If the customer says they didn’t have a good experience they are allowed to leave feedback that comes directly back to you and your team. If they did, they are able to leave a review on Google or another review platform.

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Instant Results

Turn Positive Experiences into 5-Star Reviews

 In just two clicks, the customer is on Google or another review platform and is leaving you a review. You get more 5-star reviews, get found more, and make more money.

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Online Reviews for Dealerships

Amplify Positive Reviews, Minimize Negative Impact

Turn positive reviews into your loudest voice—and handle the rest privately.

Text Review Requests

Most dealerships use email to get reviews. That only produces reviews around 2% of the time. Text to get reviews instead. You’ll generate reviews up to 58% of the time.

Private Feedback

This is the core of the idea: if someone is unhappy with their experience, they leave you private feedback. If they are happy with their service, they leave a public review.

Managed Reputation

There is nothing more frustrating than an unjustified or unfair negative review. Kenect’s Managed Reputation team will dispute negative reviews on your behalf with Google.

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The Impact of Reputation Management

Why Reducing Negative Reviews Is Critical for Dealerships

Minimizing negative Google reviews is absolutely vital. Private feedback helps you do that.

78%

of people check negative reviews before choosing a business.

92%

of people say they will use a business if it has a 4+ star rating.

70%

Only 4 negative reviews could cost you 70% of your business

58%

of all reviews globally are Google reviews.

We have a lot more reviews. It’s worked extremely well to generate 5-star reviews.”

Scott Michener
Parts Manager - Montgomeryville Cycle Center

Reputation Management for Dealerships

Make a plan to generate more reviews and handle your negative reviews. Make Kenect part of that plan.  

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