Private Feedback -Kill Negative Reviews Instantly
Funnel positive feedback to Google and other review sites and send any negative feedback directly back to your team only...so you can solve the problem.
Avoid Negative Google Reviews
Sometimes your biggest headache is a negative review. With Private Feedback you can get rid of them before they start.
Private Feedback is a Simple Solution to Minimize Negative Reviews
Send positive feedback to Google and negative feedback to you. Simple.
Send a Text to Gather the Feedback
Kenect customers can automatically or manually send a text message to get feedback. The text comes from your business number and has your logo on it. It asks them if they are satisfied. Simple ‘Yes’ or ‘No’ question.
If ‘No’ it Comes Back to You
The beauty of Private Feedback is in it’s simplicity. If the customer says they didn’t have a good experience they are allowed to leave feedback that comes directly back to you and your team. If they did, they are able to leave a review on Google or another review platform.
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The Customer Leaves a Great Review!
In just two simple clicks, the customer is on Google or another review platform and is leaving you a review. You get more 5 star reviews, get found more, and make more money.
Private Feedback - Supercharging Your Review Gathering
If only there was a way to highlight positive reviews and minimize the impact of negative feedback. Now there is.
Text Review Requests
Most dealerships try to email to get reviews. That only produces reviews around 2% of the time. Text to get reviews instead. You’ll generate reviews up to 58% of the time.
Private Feedback
This is the core of the idea: if someone is unhappy with their experience, they leave you private feedback. If they are happy with their service, they leave a public review.
Managed Reputation
There is nothing more frustrating than an unjustified or unfair negative review. Kenect’s Managed Reputation team will dispute negative reviews on your behalf with Google.
Negative Reviews Can Have a Real Impact
Minimizing negative Google reviews is absolutely vital. Private feedback can help you do that.
of people check negative reviews before choosing a business.
of people say they will use a business if it has a 4+ star rating.
Only 4 negative reviews could cost you 70% of your business
of all reviews globally are Google reviews.
We have a lot more reviews. It’s worked extremely well to generate 5-star reviews.”
Reputation Management for Dealerships
Make a plan to generate more reviews and handle your negative reviews. Make Kenect part of that plan.
