Funnel positive feedback to Google and other review sites and send any negative feedback directly back to your team only... so you can solve the problem.
Catch negative experiences before they get published. Route unhappy customers to leave you a private message while sending satisfied customers to leave a public review.
Kenect customers can automatically or manually send a text message to get feedback. The text comes from your business number, asking if the customer had a good experience.
The beauty of Private Feedback is in it’s simplicity. If the customer says they didn’t have a good experience they are allowed to leave feedback that comes directly back to you and your team. If they had a positive experience, they are able to leave a review on a public review platform.
Push your happiest customers to leave a review on the platform of your choice. Kenect sends reviews to a variety of sites, including Google, CarFax, DealerRater, and many others.
“Kenect has gotten us 290+ 5-star reviews in just the last 14 months. Kenect has transformed how we communicate.”
Turn positive reviews into your loudest voice—and handle the rest privately.
Most dealerships use email to get reviews. That only produces reviews around 2% of the time. Text to get reviews instead. You’ll generate reviews up to 58% of the time.
This is the core of the idea: if someone is unhappy with their experience, they leave you private feedback. If they are happy with their service, they leave a public review.
There is nothing more frustrating than an unjustified or unfair negative review. Kenect’s Managed Reputation team will dispute negative reviews on your behalf with Google.
The majority of your customers are having a positive experience. But a few negative reviews can scare away potential customers. Catch negative experiences before they become an issue.
of people check negative reviews before choosing a business.
of people say they will use a business if it has a 4+ star rating.
Only 4 negative reviews could cost you 70% of your business.
of all reviews globally are Google reviews.
"We have a lot more reviews. It’s worked extremely well to generate 5-star reviews.”
Moritz Kia nearly doubled its monthly reviews and improved star ratings after switching to Kenect. Private Feedback helped resolve 300+ issues before they became public.
Moritz Kia nearly doubled its monthly reviews and improved star ratings after switching to Kenect. Private Feedback helped resolve 300+ issues before they became public.
Belk Ford scaled from under 200 reviews to over 1,000, improved ratings, and built a consistent review engine with Kenect’s Reputation package.
Belk Ford scaled from under 200 reviews to over 1,000, improved ratings, and built a consistent review engine with Kenect’s Reputation package.
Make a plan to generate more reviews and handle your negative reviews. Make Kenect part of that plan.