Frequently Asked Questions About Kenect

AI helps dealerships by automating repetitive tasks like answering common questions, scheduling service appointments, and managing incoming phone calls. For example, Kenect’s Service AI and AI Receptionist work 24/7 to fill service bays, send instant response texts, and route customer requests without requiring extra effort from your staff.

Kenect Service AI focuses on streamlining the service department by managing appointment scheduling, handling intake, and sending service updates. Kenect Engage AI concentrates on sales and lead generation, instantly capturing website chat leads, responding to initial buyer inquiries, and nurturing prospects to increase closing rates.

Yes. Kenect's Voice AI and receptionist tools handle inbound calls, answer routine dealership questions, and can automatically transition a phone conversation into a text message thread, which is the preferred communication channel for most modern buyers.

Yes, dealerships can use Kenect to text-enable their existing landline or main business phone number. This allows sales, service, and parts departments to send and receive text messages, photos, and invoices from a desktop or mobile app without changing their public number.

Broadcast messaging allows dealerships to send a single text message to a targeted list of customers simultaneously. It is commonly used for safety recall campaigns, seasonal service promotions, or announcing new inventory arrivals. Kenect ensures these mass texts stay compliant with carrier rules while maintaining high open rates.

Service departments use text-to-pay by sending a secure payment link directly to a customer's phone via text once their vehicle or equipment is ready. The customer can pay instantly using a credit card, Apple Pay, or Google Pay, allowing for contact-free vehicle pickup and faster service lane turnover.

Yes. Kenect includes a "Pay Over Time" feature within its text-to-pay suite. This allows customers to finance unexpected service bills or parts purchases directly through their mobile device, helping dealerships increase average repair order (RO) values while keeping the process frictionless.

The most effective way to get more Google reviews is to send a direct text message request immediately after a vehicle delivery or service completion. Because text messages have a 98% open rate, customers are significantly more likely to click a direct link and leave a five-star review than if they were asked via email.

Dealerships can intercept negative feedback by using private feedback loops. Tools like Kenect allow businesses to send a quick text survey right after an interaction. If a customer is unhappy, their feedback is routed privately to management to resolve the issue before the customer writes a public Google or Facebook review.

Dealerships can intercept negative feedback by using private feedback loops. Tools like Kenect allow businesses to send a quick text survey right after an interaction. If a customer is unhappy, their feedback is routed privately to management to resolve the issue before the customer writes a public Google or Facebook review.