Law Firm Success Story: Carey, Leisure & Neal

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Who is Carey, Leisure & Neal?

Since 1984, the mission of Carey, Leisure & Neal has been to represent injured individuals who have been the victim of negligence. They stand as a unique firm in the Greater Tampa Bay area because of their Board Certified trial attorneys, record setting verdicts, and 100+ years of combined experience.

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Challenge

Carey, Leisure & Neal had some challenges:

• Complicated to set up video calls with clients
• Online reviews were difficult to generate
• Needed a single phone number to be used across the entire firm for texting all clients.
• Awkward situations with the previous robot chat on the website interacting with leads.

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Solution

• Implemented Kenect platform into entire firm
• Use Kenect Video Chat to easily text a video link to clients and quickly meet face-to-face
• Send online review requests via text message
• Text-enable the main business phone number and integrate with Filevine to eliminate the need for unique numbers with each case file
• Add 'Text Us' widget to website for live response

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Results

Kenect provided a solution to each initial challenge at Carey, Leisure & Neal. Additionally, the law firm will begin to use Kenect Video Chat for virtual notarization in order to see clients signing documents.

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I prefer to do my new client meetings face-to-face, I feel like it helps me build a stronger bond with the new client. Since COVID, we don’t have that same ability. Kenect makes it extremely simple to initiate a video chat with a new client which allows us to have more meaningful conversations with them. - Melissa Solevilla, Partner

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Video Chat initiates with a single text

"Kenect Video Chat is EXTREMELY easy. It's much simpler and quicker than Zoom."

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82% Increase in Google Reviews

"It's been tremendous, we have close to double the amount of reviews we started with. "

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Single business line -- Text enabled

"Kenect allows us to keep our phone number consistent across the firm."

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Live responses to all messages

"No matter the time, if somebody texts our Kenect website widget they speak to a real person."

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Want to see another law firm finding success with Kenect? See the results from Dozier Miller Law Group : Click Here