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Highlighted Conversations
Motorcycle Service Appointment
Sophi answers an incoming call and books a service appointment for a Honda CRF motorcycle.
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2:33
Routine Toyota Maintenance
A customer calls to schedule a routine vehicle maintenance appointment. The open appointment times are discussed, drop-off is organized, and the maintenance is scheduled.
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2:39
More Conversations
Scheduling a Service Recall: Date, Time, Drop-Off, and Text Updates
A customer needing a service recall scheduled for an engine malfunction is able to organize all of the details of her appointment without any human intervention in just 2 minutes.
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2:05
Customer Surprised by Sophi Instead of a Recording
Expecting a "Phone Tree", the caller is surprised to be greeted by Sophi. When unable to answer his diagnostic question, Sophi is able to transfer the caller to Andrea, the service adviser.
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0:57
Requests to Speak to an Adviser
A customer calls in and asks to immediately speak to a service adviser. The call is transferred with ease, and no technician has to step away from their repair order.
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0:36
Service Update
Deborah calls in for an update on her vehicles service status. Sophi answers her questions without any technician ever answering the phone.
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0:51
25k Mile Service
Marie calls in to schedule a 25k mile service. Her desired time slot is unavailable. Sophi quickly finds availability that works with Marie's schedule and books the appointment.
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2:01
Transfer to Service Advisor
Sophi transfers a caller to a service advisor for an update on a vehicle repair.
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0:35
The Accent Test
A customer with a strong regional accent calls about a winter closure. Sophi follows every word.
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2:03
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