Real calls. Real customers.
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Highlighted conversations
Motorcycle service appointment
Sophi answers an incoming call and books a service appointment for a Honda CRF motorcycle.
Routine Toyota maintenance
A customer calls to schedule a routine vehicle maintenance appointment. The open appointment times are discussed, drop-off is organized, and the maintenance is scheduled.
More conversations
Scheduling a service recall: Date, time, drop‑off, and text updates
A customer needing a service recall scheduled for an engine malfunction is able to organize all of the details of her appointment without any human intervention in just 2 minutes.
Customer surprised by Sophi instead of a recording
Expecting a "Phone Tree", the caller is surprised to be greeted by Sophi. When unable to answer his diagnostic question, Sophi is able to transfer the caller to Andrea, the service adviser.
Requests to speak to an adviser
A customer calls in and asks to immediately speak to a service adviser. The call is transferred with ease, and no technician has to step away from their repair order.
Service update
Deborah calls in for an update on her vehicles service status. Sophi answers her questions without any technician ever answering the phone.
25k mile service
Marie calls in to schedule a 25k mile service. Her desired time slot is unavailable. Sophi quickly finds availability that works with Marie's schedule and books the appointment.
Transfer to service advisor
Sophi transfers a caller to a service advisor for an update on a vehicle repair.
The accent test
A customer with a strong regional accent calls about a winter closure. Sophi follows every word.
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