Customer Success Story: PPL Motorhomes

Who is PPL Motorhomes?‍

Since 1972, PPL has helped over 48,300 individuals, like yourself, sell their RVs quickly and at a fair price. They believe that this makes PPL the largest RV Consignment Dealer in the USA. With multiple locations to serve you, they are proud to say PPL sells between 2200 and 2500 consigned RVs each year. PPL generally has over 800 RVs for sale with a great selection of motor homes, travel trailers, fifth wheels and toy haulers to choose from.

Challenges

PPL Motorhomes had a few key challenges:

- Staying in contact with customers efficiently

- Was communicating only via phone which was taking up too much time

- Wasn't able to monitor communications with both sellers and buyers

Solutions

Kenect had solutions to solve each challenge:

- With Kenect, employees can easily stay in contact with customers via texting

- Texting is convenient and fast for employees to communicate with customers

- With Kenect, PPL can monitor texts within the platform and see what has been responded to and what needs attention

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What advice do you have for dealers just starting out with Kenect?

"Make your staff fully committed to Kenect and help them realize this is the way customers want to communicate. Set goals for your staff, have weekly follow-ups, ask your CSM for reports, and use those to recognize who is having challenges with the platform and help them. This has helped us adapt quickly and use Kenect to its fullest potential."

Results

Better Communication with Customers

“The #1 reason why customers get angry with dealers is communication. With Kenect, we are able to communicate quickly and efficiently with customers. Kenect is the BEST tool to improve customer communication for dealers.”

Customers Prefer Texting

Customers find texting easier than phone calls or email and like that they are able to talk to a REAL human and not a bot. 

Kenect is Easy to Use

"Kenect was so easy to adapt to our business. We've tried other texting platforms and nothing was as smooth of a transition as Kenect."

The Numbers Say it All!

105+ new Google Reviews since starting with Kenect

Saves employees 2-3 hours per day

150+ leads in the first 31 days of starting with Kenect

Want to see the full success story? Click Here.

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