Powersports

Action Powersports

Broken Arrow, OK

Action Powersports is the go-to dealership in the Tulsa area. With Kenect, they more than DOUBLED their online reviews and increased web leads to boost sales.

Solutions:

Business Texting

Web Leads

Who is Action Powersports?Challenge Solutions Results

Who is Action Powersports?

Action Powersports is the go-to dealership in the Tulsa area for powersports enthusiasts. They offer the best in new and pre-owned motorcycles and other powersports vehicles. Their main mission is to exceed the expectations of their customers. This builds long-term relationships with their customers and drives the desire to keep innovating customer experience.

“

We used to call customers, but 75% of the time they wouldn't answer. So now we text them with Kenect, and they immediately text back.

Justin Deonier

Owner

Action Powersports

Challenge

Action Powersports had some initial challenges:

Needed more online reviews.
Employees wasting time with emails and phone calls that often went unanswered.
Customers were visiting the website but not contacting the dealership.

Solution

Started the Kenect business texting solution:

‍

Every employee downloaded the Kenect app to comunicate with customers via text.
A texting widget was installed on the Action Powersports website to increase web leads.
An online review request text message would be sent out after each sale.

“

The results from business texting and web leads were immediately seen in the increase of reviews and website leads. Employees caught on to the system quickly and usage spread to every department.

"We signed up and thought, "Man, I hope this works." I don't think we could do without Kenect now. I wouldn't cancel it for anything."

‍

13,700+ text messages sent/received

Increase in customer convenience - "I’ve seen much higher response with website texting rather than email. They see that “Text Us” button and it’s just easy."

Cut time waste from calls/emails - Parts/Service department sends texts and receives immediate responses.

More than Doubled online reviews - Action Powersports employee sends a quick review request to each customer via text.

Increased web leads, more sales - Sales team started responding to website texts at night to set up deals for the following morning.

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Action Powersports

Table Of Contents

Who is Action Powersports?

Challenge

Solution

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