< Back to All Success Stories
Automotive

Ancira Nissan

San Antonio, TX

Ancira Nissan is a five-time recipient of the Nissan Global Award, ranking among the top 50 Nissan dealers worldwide out of over 1,300. Ancira Nissan is part of the Ancira Auto Group, a high-volume, award-winning dealership group with more than 12 stores across Texas.

Solutions:
Service AI
Table Of Contents
Who Is Ancira Nissan? ChallengeSolutionsResults

Who Is Ancira Nissan?

Known for delivering premium customer service and managing one of the busiest service departments in San Antonio, Ancira Nissan consistently processes 800–900 repair orders per month while maintaining high CSI scores and strong retention rates
“

If I didn't have Kenect, I'd need 8 to 10 more people to handle the volume. It's the best bang for your buck.

Travis Timon
Service Director

Challenge

With such a high volume of customers, Ancira Nissan’s service team faced increasing pressure to:‍

  • Follow up effectively with thousands of customers without adding costly headcount.
  • Maintain top-tier CSI scores and capture feedback before OEM surveys went out.
  • Reach customers who don’t answer calls, don’t check emails, and often discard direct mail.
  • Stay on top of declined services, open recalls, and long-overdue service opportunities.
  • Empower a small but experienced team to maintain personalized, high-quality communication at scale

Read even more here.

‍

Solution

Ancira Nissan implemented Kenect Service AI, an AI-powered communication platform that enabled the team to:

  • Automatically follow up with customers just days after service, asking for feedback and gauging satisfaction before OEM surveys were sent.
  • Re-engage customers who declined service or had open recalls, sending direct scheduling links by text message.
  • Text service updates, pricing estimates, and appointment confirmations—cutting the need for cold calls or voicemails.
  • Track conversations across the team so service managers could quickly jump in when needed.
  • Customize messaging and triggers to match the dealership’s voice and operational priorities

‍

“

What has Kenect helped you achieve?

Kenect does the job of multiple people. It’s a no-brainer for follow-up.

Real-time feedback from Kenect helped Ancira proactively address issues before OEM surveys, protecting their CSI scores and ensuring continued recognition as a top Nissan dealer.
Service AI reduced the need for additional headcount by automating communication tasks previously requiring 8–10 additional employees.
The dealership drove more than $100,000 in additional service revenue in a single month through Kenect-powered outreach
Kenect helped Ancira Nissan generate over 400 additional repair orders in just 30 days by automating service reminders, recall notices, and follow-ups for declined work

More Success Stories

Snow's Polaris

Snow's Polaris

Snow’s Polaris is a Top 30 volume Polaris dealer in the US. They use Kenect to generate reviews (146% more in the first 12 months), generate leads (763 leads in 12 months), text customers, and collect payments via text.

Snow’s Polaris is a Top 30 volume Polaris dealer in the US. They use Kenect to generate reviews (146% more in the first 12 months), generate leads (763 leads in 12 months), text customers, and collect payments via text.

Read More

Ancira CJDR

Ancira CJDR

Ancira Chrysler Jeep Dodge Ram is a trusted, high-volume dealership in San Antonio, TX. They’re known for delivering personalized, friendly service that keeps customers coming back.

Ancira Chrysler Jeep Dodge Ram is a trusted, high-volume dealership in San Antonio, TX. They’re known for delivering personalized, friendly service that keeps customers coming back.

Read More

Coconut Creek Auto Mall

Coconut Creek Auto Mall

Coconut Creek Auto Mall boosted review volume and star ratings across all 3 rooftops with Kenect, while streamlining feedback to resolve issues more efficiently.

Coconut Creek Auto Mall boosted review volume and star ratings across all 3 rooftops with Kenect, while streamlining feedback to resolve issues more efficiently.

Read More

North Park Subaru

North Park Subaru

North Park Subaru used Kenect's Voice AI platform to recover lost service revenue during COVID—generating over $50K in 30 days through automated recall outreach and smart, AI-driven campaign management.

North Park Subaru used Kenect's Voice AI platform to recover lost service revenue during COVID—generating over $50K in 30 days through automated recall outreach and smart, AI-driven campaign management.

Read More

Atlantic Outboard

Atlantic Outboard

Read More

Hyundai of Albany

Hyundai of Albany

In just 60 days, Hyundai of Albany used Kenect Service AI to automate appointment outreach, generate $115K in new revenue, and save 2–3 hours of staff time every day.

In just 60 days, Hyundai of Albany used Kenect Service AI to automate appointment outreach, generate $115K in new revenue, and save 2–3 hours of staff time every day.

Read More

See Kenect in Action

Kenect is the leading AI for Dealerships. Find out why hundreds of dealerships are turning to Kenect for automation tools.

See A Demo