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Automotive

Ancira Nissan

Ancira Nissan is a five-time recipient of the Nissan Global Award, ranking among the top 50 Nissan dealers worldwide out of over 1,300. Ancira Nissan is part of the Ancira Auto Group, a high-volume, award-winning dealership group with more than 12 stores across Texas.

“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”

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Testimonial Name
Testimonial Position
Business
Ancira Nissan
Location
San Antonio, TX
Type
Car Dealership
Solutions
Service AI
Table Of Contents
Who Is Ancira Nissan? ChallengeSolutionsResults
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Who Is Ancira Nissan?

Known for delivering premium customer service and managing one of the busiest service departments in San Antonio, Ancira Nissan consistently processes 800–900 repair orders per month while maintaining high CSI scores and strong retention rates

If I didn’t have Kenect, I’d need 8 to 10 more people to handle the volume. It’s the best bang for your buck.

— Travis Timon, Service Director

Challenge

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With such a high volume of customers, Ancira Nissan’s service team faced increasing pressure to:‍

  • Follow up effectively with thousands of customers without adding costly headcount.
  • Maintain top-tier CSI scores and capture feedback before OEM surveys went out.
  • Reach customers who don’t answer calls, don’t check emails, and often discard direct mail.
  • Stay on top of declined services, open recalls, and long-overdue service opportunities.
  • Empower a small but experienced team to maintain personalized, high-quality communication at scale

Read even more here.

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Solution

Ancira Nissan implemented Kenect Service AI, an AI-powered communication platform that enabled the team to:

  • Automatically follow up with customers just days after service, asking for feedback and gauging satisfaction before OEM surveys were sent.
  • Re-engage customers who declined service or had open recalls, sending direct scheduling links by text message.
  • Text service updates, pricing estimates, and appointment confirmations—cutting the need for cold calls or voicemails.
  • Track conversations across the team so service managers could quickly jump in when needed.
  • Customize messaging and triggers to match the dealership’s voice and operational priorities

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Results

What has Kenect helped you achieve?

Kenect does the job of multiple people. It’s a no-brainer for follow-up.

‍— Krystin Bauer, BDC Manager

Kenect helped Ancira Nissan generate over 400 additional repair orders in just 30 days by automating service reminders, recall notices, and follow-ups for declined work
The dealership drove more than $100,000 in additional service revenue in a single month through Kenect-powered outreach
Service AI reduced the need for additional headcount by automating communication tasks previously requiring 8–10 additional employees.
Real-time feedback from Kenect helped Ancira proactively address issues before OEM surveys, protecting their CSI scores and ensuring continued recognition as a top Nissan dealer.
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