Chemo RV

Canada

Chemo RV uses Kenect for texting, review gathering, and also replying to reviews in near real-time. They do it all without ever leaving Kenect.

Solutions:

Business Texting

Web Leads

Online Reviews

Broadcast Messaging

Managed Reviews

Who is Chemo RV?Challenge Solutions Results

Who is Chemo RV?

Chemo RV is a full service RV dealer committed to meeting your needs with quality products and superior service. They support their employees, clients and communities and work with their suppliers through proactive leadership, honesty, fairness and education. When you work with Chemo RV, you’re part of the Chemo family.

“

We use Kenect in every department and it makes everything so much more efficient. For parts and service they are able to send pictures and videos of parts or damage via text to customers. Our sales department can easily follow leads and can answer questions quickly. And best of all, we can get more reviews than ever before to boost our online presence!

Jason Bell

Owner

Chemo RV

Challenge

Chemo RV had challenges:

‍

Other dealers in the area had Kenect and were successful
Gave out personal cell numbers and employees were contacted at all hours of the day
Phone was the #1 source of communication which was time consuming for employees

Solution

How Kenect solved these issues:

‍

Chemo RV could be more competitive with other dealers in the area with Kenect
Sales reps no longer have to give out their personal numbers and can use the Kenect app
With Kenect, texts are answered within 3 seconds so employees could focus on the business instead of answering 10+ calls a day

“

Managed Reviews

"We have 3 locations so it was hard to manage all of our reviews - but with Kenect, they have made it so easy. We looked at a few different companies that also did managed reviews but Kenect was the only one that integrated with IDS. Basically a review comes in and the Kenect team looks it over and responds according to the review. It's great for responding to any negative reviews and getting the issue solved before it becomes a bigger problem. It's definitely helped boost our online presence!"

‍

"We really enjoy having a CSM to answer all of our questions and have someone who is always available to help us out!"

Over 380 leads in just 8 months

64 reviews generated in first half of 2023

Over 3222 text messages sent to customers in 8 months

Cole Harley-Davidson®

Learn how Cole Harley-Davidson® uses Broadcast Messaging and Text-to-Pay to better serve customers.

Belk Ford

Belk Ford scaled from under 200 reviews to over 1,000, improved ratings, and built a consistent review engine with Kenect’s Reputation package.

Ancira Nissan

Ancira Nissan is a five-time recipient of the Nissan Global Award, ranking among the top 50 Nissan dealers worldwide out of over 1,300. Ancira Nissan is part of the Ancira Auto Group, a high-volume, award-winning dealership group with more than 12 stores across Texas.

Higgins Powersports

Higgins Powersports is a family-owned dealership in Massachusetts selling ATVs, Motorcycles, and more. They use video chat to show customers what they're working on for service upsells.

Action Powersports

Action Powersports is the go-to dealership in the Tulsa area. With Kenect, they more than DOUBLED their online reviews and increased web leads to boost sales.

Pleasureland RV

PleasureLand RV is one of the largest dealer groups in the US. For them, text customers has almost completely replaced phone calls, saving employees 2-3 hours per person per day. They also heavily use text-to-pay.

Chemo RV

Table Of Contents

Who is Chemo RV?

Challenge

Solution

More Success Stories

Cole Harley-Davidson®

Cole Harley-Davidson®

Belk Ford

Belk Ford

Ancira Nissan

Ancira Nissan

Higgins Powersports

Higgins Powersports

Action Powersports

Action Powersports

Pleasureland RV

Pleasureland RV

See Kenect in Action