Coconut Creek Auto Mall
Coconut Creek Auto Mall boosted review volume and star ratings across all 3 rooftops with Kenect, while streamlining feedback to resolve issues more efficiently.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”

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Coconut Creek Auto Mall
Coconut Creek, FL
Car Dealership
Reputation
Table Of Contents
Who Is Coconut Creek Auto Mall?
The Private Feedback feature has been especially impactful—it allows us to identify and address upset customers early, helping us prevent negative reviews and, more importantly, avoid CSI liabilities. I highly recommend Kenect’s Reputation Management services to anyone looking to take control of their online reputation and drive real, measurable results.
— Lindsey Appleby, VP, Coconut Creek Auto Mall
Challenge
Before Kenect, the group was using another reputation tool but wasn’t seeing the results they needed. Leadership aimed to boost both the quantity and quality of reviews while simplifying reputation management across multiple stores.
Key challenges included:
• Inconsistent review volume and stagnant star ratings
• No unified platform to manage reputation across multiple rooftops
• Lack of a private feedback system to intercept negative experiences before going public
Solution
In 2022, Coconut Creek Auto Mall implemented Kenect’s Reputation Package and activated the Private Feedback feature. This allowed them to:
• Automate review requests and drive consistent Google Review volume
• Intercept and resolve negative feedback via private messaging
• Consolidate multi-store management into a single platform
• Improve customer satisfaction and online visibility across all brands
Results
What has your experience with Kenect been like?
Our experience with Kenect has been excellent. The support is fast, personal, and responsive, and the results speak for themselves. Kenect does a fantastic job of amplifying the voices of happy customers, making it easier than ever for their positive experiences to be seen and heard online.
— Lindsey Appleby, VP, Coconut Creek Auto Mall
The Most Robust Reputation Management Platform for Dealerships.
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