F&W Equipment
F&W Equipment is an equipment dealer serving Connecticut. In their first 90 days using Kenect alone, they saw a 35% increase in Google reviews.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
F&W Equipment
Orange, CT
Construction & Equipment
Business Texting, Online Review Generation, Web Leads
Table Of Contents
Who is F&W Equipment?
"An email might sit for a day or two before someone gets back to you, but with Kenect you get a quick response. That efficiency leads to more revenue."
- Mike Souza, BD Manager, F&W Equipment
Challenge
F&W Equipment had a few challenges:
- Needed a way to text customers without employees giving out personal numbers
- Too much time wasted waiting on unanswered emails and phone calls
- No review generation plan in place
- Needed more inbound leads from website
Solution
Kenect solutions to solve each challenge:
- Text-enable main business number, begin communication with customers via text
- Integrate Kenect into daily operations in Sales, Rentals, and Service
- Text review requests to every satisfied customer
- Install 'Text Us' widget on company website
Results
How has Kenect helped your business?
Tractor Sales: " We use Kenect to send customers pictures of the tractor, the arrival, and various states of assembly."
Rental Team: "Rental uses Kenect to text customers with expiring rentals and help extend or arrange pickups."
Service & Parts: "They text customers when their machines are ready and coordinate any scheduling."
- 35% Increase in Google reviews and 1,200 Total text messages in the first 90 days
The Most Robust Reputation Management Platform for Dealerships.
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