Powersports

Higgins Powersports

Barre, MA

Higgins Powersports is a family-owned dealership located in central Massachusetts. They have over 45 years of experience and provide top quality service from top-rated professionals. They sell everything from ATVs, Side-by-Sides's, motorcycles, snowmobiles, and more!

Solutions:

Business Texting

Online Reviews

Web Leads

Who is Higgins Powersports?Challenge Solutions Results

Who is Higgins Powersports?

“

With all the capabilities and services Kenect offers, on top of the partnerships they have that are integral to our business setup, choosing Kenect as our texting service was the best choice we could have made. Even as Kenect continues to make updates and improvements, Kenect continues to show that it is the best texting service on the market today for dealerships like ours.

Melissa Bonenfant

Higgins Powersports

Challenge

Higgins Powersports had some challenges:

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Phone lines were backlogged because of limited staffing
Contacting customers in a timely matter was difficult
Keeping up with service demand while communicating with customers was a struggle

Solution

How Kenect Solved these Issues:

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Kenect relieved the number of incoming calls by texting
Texting was so much quicker so more customers could be contacted
The service department was less overwhelmed because they were spending less time on the phone

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What has Kenect helped your business achieve?

Based on the number of phone calls we save by using Kenect, we are saving approximately 50hours of labor weekly that would have been spent talking on the phone with customers, just by not having to pick up the phone, play phone tag, leave a voicemail, or have a lengthy conversation with a customer.

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That time allows us to help more customers and give better service to more people every day.

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Kenect is Always Here for You! - "Both Account Managers are so deeply dedicated to our company and team it feels like we are their only customer."

Saving 50 Hours of Labor Weekly - "That time allows us to help more customers and give better service to more people every day."

259 Reviews Since Starting with Kenect - "It’s been a great tool to help us generate new reviews from customers we work with every day."

Video Updates/Chats for Customers - "We’ve made major upsells and gotten extensive service projects approved by using this method."

Scott Kia of Springfield

Scott Kia increased customer reach, drove additional service revenue, and streamlined follow-up with Kenect’s messaging and automation tools.

Hyundai of Albany

In just 60 days, Hyundai of Albany used Kenect Service AI to automate appointment outreach, generate $115K in new revenue, and save 2–3 hours of staff time every day.

SWS Marine

SWS Marine Group has locations throughout Canada. They received 198 text leads in just the last 6 months. Emails went to junk. Text messages get opened and read.

Leppo Rents

Leppo rents takes advantage of the Bobcat co-op to use Kenect. Customers get updates from Leppo Rents immediately via text. Those updates used to take a day of phone tag.

Atlantic Outboard

Dana Ford Lincoln

Staten Island Ford Lincoln boosted service volume, drove more appointments through text, and reduced BDC workload using Kenect’s AI-powered communication tools.

Higgins Powersports

Table Of Contents

Who is Higgins Powersports?

Challenge

Solution

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