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Montgomeryville Cycle Center

Montgomeryville Cycle Center sells BMW motorcycles in the Deleware Valley. Their reviews have tripled since starting with Kenect.

“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”

Kenect Department Headshot
Testimonial Name
Testimonial Position
Business
Montgomeryville Cycle Center
Location
Hatfield, PA
Type
Powersports
Solutions
Business Texting Online Review Generation Web Leads
Table Of Contents
Who is Montgomeryville Cycle Center?ChallengeSolutionsResults
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Who is Montgomeryville Cycle Center?

Since 1974, Montgomeryville Cycle Center has had a rock-solid reputation of providing excellent service, support and satisfaction before, during, and after the sale to customers. This commitment to customers has allowed the dealership to grow into supplying seven major motorcycle lines, plus the leading manufacturers in parts and accessories.

"On the sales side there have been a lot more people texting in and asking if we have this part or if a certain bike is available. All of that is coming from the "Text Us" button on our website."

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- Scott Michener, Parts Manager, Montgomeryville Cycle Center

Challenge

Montgomeryville CC challenges before Kenect:

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  • Difficult to maintain regular contact with customers during COVID
  • Struggled to gather consistent online reviews
  • Needed website to produce more inbound leads
  • Needed a texting platform that would integrate with existing systems.

Solution

Kenect solutions:

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  • Text-enable main business number, maintain communication with customers via text
  • Text review requests to every satisfied customer
  • Install 'Text Us' widget on company website to increase inbound leads
  • Set up Kenect platform to integrate with current DMS.

Results

What has Kenect helped your business achieve?

"All of our departments use Kenect. The sales manager, parts manager, service manager, shop foreman, owner, and others. You have to try it. It actually makes processes easy and improves efficiency. Customers don't want an email, they want a text."

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  • ‍1,891 Inbound web leads via text in 2020‍
  • 94 Online Reviews Generated In 2020
11,462 total text messages - "The additional line of communication with customers has been amazing during COVID."
Steady stream of 5-star reviews - "We have a lot more reviews, it's worked extremely well to generate 5-star reviews."
More leads, More revenue - "Lead generation has increased, now our only issue is having the inventory."
Seamless integration with existing DMS - "Kenect's integration with our DMS allow us to not have to spend so much time on the phone."
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