Pleasureland RV
PleasureLand RV is one of the largest dealer groups in the US. For them, text customers has almost completely replaced phone calls, saving employees 2-3 hours per person per day. They also heavily use text-to-pay.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
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PleasureLand RV
Upper Midwest
Automotive Dealer
Business Texting, Online Reviews, Web Leads, Payments
Table Of Contents
Who is PleasureLand RV?
"We love Kenect payments so much that we require customers to do deposits through Kenect even at shows. Once you explain to the customer how secure it is, pretty much every customer is willing to do it!"
- Vinny Binsfeld
Challenge
PleasureLand RV had challenges:
- Doing payments over the phone was not a secure way of collecting customers info
- Reviews were a challenge to collect - customers rarely left a review
- Communication with customers was not efficient and consistent
Solution
How Kenect Solved these Issues:
- With Kenect, the payment system is completely secure so customers info is safe
- Kenect sends customers a text the day after a sale so they can easily leave a review
- Customers prefer texting so communication is much more consistent and effective
Results
How has Kenect helped your business?
I would highly recommend Kenect - the ability to easily communicate with customers in a quick manner is amazing. Also, the integrations with IDS are a game-changer. Kenect is just an easier way for customers to communicate. Most of our customers would rather text than a phone call or an email. Overall, we love Kenect. We couldn't survive without it!
- Vinny Binsfeld
The Most Robust Reputation Management Platform for Dealerships.
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