Pleasureland RV

Upper Midwest

PleasureLand RV is one of the largest dealer groups in the US. For them, text customers has almost completely replaced phone calls, saving employees 2-3 hours per person per day. They also heavily use text-to-pay.

Solutions:

Business Texting

Online Reviews

Web Leads

Payments

Who is PleasureLand RV?Challenge Solutions Results

Who is PleasureLand RV?

PleasureLand RV is your premier RV dealership in the Upper Midwest. At PleasureLand RV Center, they specialize in quality new and used RVs of all types and sizes. PleasureLand RV Center is dealer for Winnebago, Keystone, Crossroads, Glacier Ice House, KZ, Nexus RV, Pleasure-Way, Renegade, Viking, Skyline, Prime Time, Grand Design, Forest River, Palomino, and Thor RVs.

“

We love Kenect payments so much that we require customers to do deposits through Kenect even at shows. Once you explain to the customer how secure it is, pretty much every customer is willing to do it!

Vinny Binsfeld

Challenge

PleasureLand RV had challenges:

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Doing payments over the phone was not a secure way of collecting customers info
Reviews were a challenge to collect - customers rarely left a review
Communication with customers was not efficient and consistent

Solution

How Kenect Solved these Issues:

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With Kenect, the payment system is completely secure so customers info is safe
Kenect sends customers a text the day after a sale so they can easily leave a review
Customers prefer texting so communication is much more consistent and effective

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How has Kenect helped your business?

I would highly recommend Kenect - the ability to easily communicate with customers in a quick manner is amazing. Also, the integrations with IDS are a game-changer. Kenect is just an easier way for customers to communicate. Most of our customers would rather text than a phone call or an email. Overall, we love Kenect. We couldn't survive without it!

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Saving 2-3 hours per employee per day

Ability to send pictures and videos of units to customers

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Chemo RV

Chemo RV uses Kenect for texting, review gathering, and also replying to reviews in near real-time. They do it all without every leaving Kenect.

Johnson City Kubota & Equipment

Johnson City Kubota and Equipment serves farmers in Tennessee. They use Kenect to text their customers, generate reviews, and send broadcast messages. Kenect saves them 2-3 hours per employee per day. And produces 10 reviews each month.

North Knox Chrysler Dodge Jeep Ram

North Knox CDJR is the largest dealer in East Tennessee. They are using webchat to send pictures and videos to customers to update them on the progress in their service department.

Lincolntown Marine

Lincolntown Marine was established in 1975, and is the longest running dealership in their area. They use Text-to-Pay in their service department and ran over $40,000 in transactions in the first six month of using Kenect.

Pleasureland RV

Table Of Contents

Who is PleasureLand RV?

Challenge

Solution

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