Topper's RV

Waller, TX

Topper’s RV is one of the largest RV dealerships in Texas. They say their customers simply won’t pick up the phone anymore, but they will text.

Solutions:

Business Texting

Online Reviews

Web Leads

Payments

Who is Topper's RVs?Challenge Solutions Results

Who is Topper's RVs?

Since its founding in 1967, Topper's RV has become known as one of the oldest and largest RV dealers in the Houston/Harris County area. RV Dealers Magazine has several times awarded Topper's RV as one of the Top 50 RV dealerships in North America and has also given it elite blue ribbon status.

“

Kenect allowed us to stop using three separate companies for texting, reviews, and payments. It's made everything a lot easier, quicker, and streamlined throughout the day.

General Manager

Topper's RV

Challenge

Topper's RV challenges before Kenect:

‍

Customers becoming less responsive to phone calls and voicemails.
Needed a simpler solution for customers to prepay for special orders in Parts & Service
Previously attempted solutions involved using multiple companies. Needed to consolidate.
Phone calls wasting time in service.
No papertrail from phone calls.

Solution

Kenect solutions:

‍

Text-enable main business number, maintain communication with customers via text.
Request payments via Kenect Text-to-Pay.
Kenect provides all-in-one solution for texting, reviews, and payments.
Parts & Service uses Kenect texting to give updates.
Paper trail is now available for every interaction.

“

What has Kenect helped your business achieve?

"I thought Kenect was going to be more important on the service side, but then it ended up being more valuable total dealership. It's really helped efficiency throughout the day because we can just text updates to our customers without having to break away from our routine."

44% of Review Requests are completed - Nearly 1 in 2 review request texts at Topper's RV results in a completed online review from customers.

More leads, More revenue - The 'Text Us' widget on the Topper's RV website has created 300+ website leads.

$15k over Text-to-Pay in 5 months - "Our parts department uses Text-to-Pay a lot, especially on special orders."

10,702 text messages sent in 6 months - "Most people are at the point where they won't answer the phone, but they'll respond to a text."

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Topper's RV

Table Of Contents

Who is Topper's RVs?

Challenge

Solution

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