Automotive

Moritz Kia

Fort Worth, TX

Moritz Kia nearly doubled its monthly reviews and improved star ratings after switching to Kenect. Private Feedback helped resolve 300+ issues before they became public.

Solutions:

Online Reviews

Who is Moritz Kia?Challenge Solutions Results

Who is Moritz Kia?

Moritz Kia operates three high-performing dealerships in Texas—Alliance, Hurst, and Fort Worth. With thousands of reviews across platforms like Google, DealerRater, CarGurus, and Cars.com, the group is known for its strong reputation and digital presence. In 2024, they turned to Kenect to increase review volume, manage customer sentiment, and unify feedback across all rooftops.

“

Kenect made it easy to manage reviews across all our locations—and the impact was immediate. Our review numbers went up, our ratings improved, and we're finally getting ahead of negative feedback before it hits the internet.

John Capelle

Internet Director

Moritz Kia

Challenge

Despite a strong footprint, Moritz Kia wasn’t seeing the results they wanted from their previous reputation management platform. They faced key issues, including:

Inconsistent review generation across locations
A lack of private feedback tools to catch unhappy customers before public complaints
Difficulty managing multiple stores within a single, scalable platform

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Solution

In April 2024, Moritz Kia switched to Kenect, leveraging the DealerVault integration and activating the Managed Reputation and Private Feedback features. They also utilized Managed Disputes and the Review Carousel to increase visibility and credibility.

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Are you better off after switching to Kenect?

^{I wish we had made the switch to Kenect sooner! In the last year, we have nearly doubled our review generation and our star rating keeps going up. Allowing unhappy customers to leave private feedback is making a giant difference.}

Review management was centralized across multiple rooftops, making it easy for the team to monitor and respond efficiently.

More than 300 customer concerns were addressed through private feedback before becoming public-facing issues.

Monthly reviews jumped from 70 to 127, while star ratings rose across Alliance, Hurst, and Fort Worth stores.

Kenect generated over 3,800 reviews from 32,000+ automated requests, improving online visibility across all three rooftops.

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Moritz Kia

Table Of Contents

Who is Moritz Kia?

Challenge

Solution

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