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Automotive

Ancira CJDR

San Antonio, TX

Ancira Chrysler Jeep Dodge Ram is a trusted, high-volume dealership in San Antonio, TX. They’re known for delivering personalized, friendly service that keeps customers coming back.

Solutions:
Voice AI
Table Of Contents
Who is Ancira Chrysler Jeep Dodge Ram? ChallengeSolutionsResults

Who is Ancira Chrysler Jeep Dodge Ram?

Ancira Chrysler Jeep Dodge Ram (CJDR) in San Antonio, TX, operates one of the top-performing service departments in the region. Known for its personalized and friendly customer service, Ancira CJDR consistently delivers excellence with a standout 92% service appointment show rate. With over 500 appointments monthly, the dealership sought to optimize their operations without sacrificing the customer experience that defines their brand.
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Kenect's Voice AI simplifies things by referring customers to the right department at the right time.

Hillaire Henninger
BDC Director

Challenge

Despite achieving a remarkable 92% show-rate, Ancira CJDR faced mounting pressure to enhance operational efficiency while maintaining thehigh-touch experience customers expected. Key challenges included:

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  • Sustaining their 92% show rate as appointment volume grows
  • Maintaining a personal touch in communications across thousands of interactions.
  • Ensuring accountability and consistency with over 500 monthly appointments.
  • Reducing the strain on BDC agents, enabling them to focus on higher-value tasks.

Solution

To meet these challenges, Ancira CJDR brought on Voice AI, Kenect’s AI-powered virtual assistant, to support their BDC team. Voice AI was deployed to:

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  • Send personalized service reminders automatically to customers.
  • Introduce a live agent only when needed, such as for reschedules or cancellations.
  • Mirror the dealership’s brand tone, ensuring a seamless and human experience.
  • Answer common questions, reducing agent workload.
  • Identify and flag bad customer data (emails, phone numbers).
  • Log and track all interactions for training and performance review purposes.

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Kenect’s Voice AI was trained specifically to align with Ancira’s customer base, including handling spelling and grammar variations in customer responses.

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What has Kenect helped you achieve?

Voice AI made a real impact across our service department. It handles over 91% of customer interactions on its own, reduces inbound call volume by directing customers accurately, and even flags bad contact info to improve our data. Even with rising appointment volume, we maintained our 92% show rate — and the detailed conversation logs have been a huge help in training our team.

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All conversations were tracked and logged by Voice AI, providing insights for training and performance reviews.
Voice AI improved data quality by flagging inaccurate contact information.
Ancira maintained its 92% show-rate while Voice AI handled over 91% of all customer interactions.
Kenect’s Voice AI reduced inbound calls by automatically directing customers to the right department based on their intent.

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