Powersports

Gowanda Harley-Davidson

Gowanda, NY

Gowanda Harley Davidson strives to continue their excellent customer service and are able to do that so much more with Kenect! With Kenect, they were able to save hours per day by cutting down on calls.

Solutions:

Business Texting

Online Reviews

Web Leads

Who is Gowanda Harley-Davidson?Challenge Solutions Results

Who is Gowanda Harley-Davidson?

Gowanda Harley-Davidson services Western NY riders and stretches to Bradford PA, Southern Ontario, and further. "We value honesty, loyalty, and customers as family. We strive to continue our excellent customer service, and now we can do that so much more with Kenect."

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We use Kenect to text pictures, bills of sale, credit applications, and so much more. It's across the entire dealership— the sales team, service team, parts team, motor clothes department, and even administration!

Eric Fuchs

Sales Manager

Gowanda Harley-Davidson

Challenge

Gowanda Harley-Davidson had some challenges:

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Needed a way to manage website leads and Facebook leads through one platform
Needed a text-enabled number so customers would stop texting personal cell numbers after-hours
Too much time wasted playing phone-tag with customers

Solution

Started Kenect business texting:

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Use Kenect platform to manage Facebook leads,website leads, texting conversations
Give all employees access to Kenect app to prevent use of personal cell numbers
Service department uses text message to inform customers of updates and coordinate pick ups.

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What has Kenect helped your business achieve?

"There was a guy a few days ago who reached out to us on Facebook Marketplace. It was a direct sale that would've been delayed without Kenect."

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Every department at Gowanda utilizes the Kenect platform to streamline their duties and maintain better communication with prospects and customers. Eric, Sales Manager, recommends Kenect to everyone except his competitors in the area. His message to his competitors is "No, don't do it. It's a terrible purchase."

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Saving time by cutting calls - "Instead of jumping on a call and going off on a tangent, we text. It's a time saver for sure."

Priority messages are easily filtered - "Kenect gives that freedom to know what’s going on through the app, and I can judge if I need to respond after-hours, or if it can really wait."

Leads housed under one platform - "Our Facebook Messenger and Marketplace ads all filter through Kenect."

Service department runs on text - "When a bike is finished in the service department, we text and say 'your bike is done, ready to go'."

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Longview Lawn and Garden

Longview Lawn and Garden is one of the most successful outdoor power equipment dealers in Texas. They use Text-to-Pay to collect over $100,000 in 2023.

Johnson City Kubota & Equipment

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Scott Kia of Springfield

Scott Kia increased customer reach, drove additional service revenue, and streamlined follow-up with Kenect’s messaging and automation tools.

Gowanda Harley-Davidson

Table Of Contents

Who is Gowanda Harley-Davidson?

Challenge

Solution

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