Automotive

Brown's Elkader Chevrolet Buick

Elkader, Iowa

Brown’s Elkader Chevrolet Buick used Kenect to streamline review generation, boost CSI scores, and save valuable staff time with automated reputation management.

Solutions:

Online Reviews

Who is Brown’s Elkader Chevrolet Buick Challenge Solutions Results

Who is Brown’s Elkader Chevrolet Buick

Brown’s Elkader Chevrolet Buick is a trusted, community-focused dealership located in Elkader, Iowa, proudly serving customers from Elgin, Manchester, and Prairie Du Chien. Known for its personalized service, friendly staff, and full-service experience, from sales and financing to parts and repairs, Brown’s Elkader is committed to helping every customer find the perfect vehicle and keep it running smoothly for years to come.

“

Kenect has helped reduce my manual work and makes it easy to retarget customers. I'm trying to get the rest of our group on it too!

Lori

Reputation Manager

Challenge

Before implementing Kenect, the process of managing reviews was entirely manual—and sporadic. Review requests were only sent when staff had time, meaning limited visibility and few new customer reviews. Managing three different Google Business Profiles (GMBs) made reputation management even more difficult without centralized tools.

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Solution

Brown’s Elkader adopted Kenect’s Reputation Management suite to simplify their outreach and increase visibility. By activating review requests and uploading custom contact lists, they were able to follow up consistently after service or purchases. Key solution features used:

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Reputation Management
Review Request Automation
Custom list uploads for follow-up

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“

Would you recommend Kenect to other dealerships?

I’d absolutely recommend Kenect. Support is fast, and they even helped fix issues with our GMB profile. It’s a better price than anything else we looked at, and it works.

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Leveraged bulk list uploads to automate requests and retarget past buyers and service customers efficiently.

Improved CSI/NPS scores by 10–15 points, helping elevate the dealership’s reputation.

Saved 1 hour per day by eliminating manual review follow-ups.

Increased review volume by 199 reviews across 3 rooftops in just 18 months, with an impressive 4.9 average rating.

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Brown's Elkader Chevrolet Buick

Table Of Contents

Who is Brown’s Elkader Chevrolet Buick

Challenge

Solution

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