< Back to All Success Stories
Automotive

North Knox Chrysler Dodge Jeep Ram

Knoxville TN

North Knox CDJR is the largest dealer in East Tennessee. They are using webchat to send pictures and videos to customers to update them on the progress in their service department.

Solutions:
Business Texting

Who is North Knox Chrysler Dodge Jeep Ram?

North Knox CDJR is your one stop dealer for all of your car, truck, SUV, or crossover needs. Whether you're searching for a new Jeep Cherokee or a RAM 1500 truck to haul things around town, you can find something to fit your needs there. They have the largest inventory in East Tennessee!

I had used Kenect at a previous dealership and knew we had to implement it here. 90% of our customers prefer to text us!

Lauren Blazer
North Knox Chrysler Dodge Jeep Ram

Challenge

North Knox CDJR had challenges:

  • Customers were too busy to answer phone calls and emails
  • If employees were out of office it was hard to communicate with customers and give service updates
  • It took hours each day to call each customer or email them for an update

Solution

How Kenect Solved these Issues:

  • With Kenect texting customers answered right away which moved along the process much quicker
  • With Kenect, texts can be seen by all employees so other employees are able to give updates for those out of office
  • With Kenect, texting is much quicker and was preferred by 90% of customers

What has Kenect helped your business achieve?

"Kenect saves our employees hours a day - they can be in the shop, walking the showroom, or filing paperwork, and still text the customer with updates. It’s so convenient!"

90% of customers prefer to text rather than receiving a phone call
All messages can be answered by various employees - so customers get a quicker response
Able to send picture and video updates to customers so they are updated every step of the way
Customers find texting easier to use than phone calls or email

See Kenect in Action

Kenect is the leading AI for Dealerships. Find out why hundreds of dealerships are turning to Kenect for automation tools.