Scott Kia increased customer reach, drove additional service revenue, and streamlined follow-up with Kenect’s messaging and automation tools.
The text campaigning is huge… you can hit so many people in a short amount of time with little effort.
Scott Kia already had a highly proactive team managing calls, follow-ups, and customer communication manually. While effective, this approach required significant time and effort from the BDC team, making it difficult to scale outreach without adding more workload.
The team needed a way to maintain their high level of service while reducing manual workload and expanding their ability to reach more customers.
With Kenect, Scott Kia introduced automation into their service workflow, allowing the team to extend their reach while maintaining control over the customer experience. The dealership quickly saw value in the automation and messaging capabilities on the backend.
The result is a hybrid approach—combining automation with a strong human team to deliver both efficiency and service quality.
What kind of results have you seen since implementing Kenect Service AI?
Being able to reach out—whether it’s reminders, thank-yous, or follow-ups—that’s such a bonus.
Moritz Kia nearly doubled its monthly reviews and improved star ratings after switching to Kenect. Private Feedback helped resolve 300+ issues before they became public.
Moritz Kia nearly doubled its monthly reviews and improved star ratings after switching to Kenect. Private Feedback helped resolve 300+ issues before they became public.
North Park Subaru used Kenect's Voice AI platform to recover lost service revenue during COVID—generating over $50K in 30 days through automated recall outreach and smart, AI-driven campaign management.
North Park Subaru used Kenect's Voice AI platform to recover lost service revenue during COVID—generating over $50K in 30 days through automated recall outreach and smart, AI-driven campaign management.
Leppo rents takes advantage of the Bobcat co-op to use Kenect. Customers get updates from Leppo Rents immediately via text. Those updates used to take a day of phone tag.
Leppo rents takes advantage of the Bobcat co-op to use Kenect. Customers get updates from Leppo Rents immediately via text. Those updates used to take a day of phone tag.
Koeppel Mazda transformed its CSI performance and rose to a Top 3 regional ranking using Kenect’s real-time customer feedback tools and proactive service engagement strategy.
Koeppel Mazda transformed its CSI performance and rose to a Top 3 regional ranking using Kenect’s real-time customer feedback tools and proactive service engagement strategy.
Tulsa New Holland used Kenect to streamline communication, increase reviews, and boost efficiency with real-time texting and video chat.
Tulsa New Holland used Kenect to streamline communication, increase reviews, and boost efficiency with real-time texting and video chat.
Johnson City Kubota and Equipment serves farmers in Tennessee. They use Kenect to text their customers, generate reviews, and send broadcast messages. Kenect saves them 2-3 hours per employee per day. And produces 10 reviews each month.
Johnson City Kubota and Equipment serves farmers in Tennessee. They use Kenect to text their customers, generate reviews, and send broadcast messages. Kenect saves them 2-3 hours per employee per day. And produces 10 reviews each month.
Kenect is the leading AI for Dealerships. Find out why hundreds of dealerships are turning to Kenect for automation tools.
