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RV

Humphrey RV & Trailer

Grand Junction, CO

Humphrey RV uses Kenect to communicate with customers faster, stay responsive while working remotely, and keep every department aligned across two locations.

Solutions:
Business Texting
Online Reviews
Table Of Contents
Who is Humphrey RVChallengeSolutionsResults

Who is Humphrey RV

Humphrey RV & Trailer is an RV dealership based in Grand Junction, Colorado, known for delivering a friendly, small-town customer experience while supporting buyers through a major purchase decision. With two locations and multiple departments involved in the sales journey, the team focuses on fast, clear communication and a smooth customer experience from start to finish.
“

Kenect is great. Very easy to use. I don't have any issues. Very easy to teach other employees how to use it.

Ashley Williams
Business Manager

Challenge

Before Kenect, Humphrey RV relied heavily on phone calls and email to communicate with customers. The dealership also had the ability to text through their DMS, but it wasn’t user-friendly and made it difficult for the team to stay consistent.

Phone calls often turned into voicemail tag, especially during busy season, and email wasn’t always effective—many customers simply don’t check it regularly anymore. The team needed a better way to reach customers quickly, keep conversations organized, and avoid starting from scratch when jumping into an existing customer interaction.

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Solution

With Kenect, Humphrey RV brought every department onto one shared platform—including sales, F&I, parts, and service—so the entire team can communicate with customers the way they prefer: text messaging.

Kenect also gave the dealership the ability to view conversation history, making it easy to step into a customer conversation without missing context. This visibility is especially valuable across departments and between locations, where multiple team members may work with the same customer over time.

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What’s the biggest difference Kenect has made for your business?

“If you have a hot customer, you have to respond to them quick or they’re going to get bored and go to another dealership… being able to work on it remotely is one of my biggest takeaways from Kenect.”

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Strengthened consistency across two locations by allowing teams to review prior conversations and stay aligned on what was discussed or promised.
Streamlined internal handoffs by giving every department full visibility into customer conversations and context in one shared thread.
Improved speed-to-lead by enabling sales to respond to high-intent customers remotely before they move on to another dealership.
Increased customer engagement by meeting modern buyers where they respond fastest—text messaging instead of missed calls and crowded inboxes.

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