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Snow's Polaris

Chicora, PA

Snow's Polaris is a 3-location dealership in the Pittsburgh market and Top 30 Volume Polaris Dealer in the nation. With over 300 new/pre-owned Polaris vehicles to choose from and a 5,000 square foot service building, Snow's Polaris is a one-stop shop for sales, parts, and service.

Solutions:
Business Texting
Online Reviews
Web Leads
Payments
Table Of Contents
Who is Snow's Polaris?ChallengeSolutionsResults

Who is Snow's Polaris?

Snow's Polaris is a 3-location dealership in the Pittsburgh market and Top 30 Volume Polaris Dealer in the nation. With over 300 new/pre-owned Polaris vehicles to choose from and a 5,000 square foot service building, Snow's Polaris is a one-stop shop for sales, parts, and service. They pride themselves in customer service with No Hassle, No Haggle Pricing, and No Hidden Fees.
“

Kenect allows you to reach out to more customers. Before we would sit on a call for 5-10 minutes. Now we send a 30-second text. Communicating with more customers results in more closed sales.

Ryan Markel
Sales Manager
,
Snow's Polaris

Challenge

Snow's Polaris challenges before Kenect:

‍

  • Difficult to reach customers via phone during work hours
  • Struggled to gather consistent online reviews
  • Needed website to produce more inbound leads
  • Had to ask for credit card information over the phone to collect payments

Solution

Kenect solutions:

‍

  • Text-enable main business number, begin communication with customers via text
  • Text review requests to every satisfied customer
  • Install 'Text Us' widget on company website to increase inbound leads
  • Use Text-to-Pay to collect payments/deposits
“

What has Kenect helped your business achieve?

"I recommend all dealerships use Kenect. If you're not reaching out to your customers with text message now-a-days, then you're missing the boat. We have all the departments in our dealership running on Kenect. Customers want you to text them."

‍

‍

  • 763 Inbound Web Leads via text
  • Increase in Google Review - 146% During First 12 Months
  • Increase in Facebook Review - 51% During First 90 Days
Text-to-Pay used in Service and Sales - "I just say 'Hey I'm gonna shoot you over a payment link'. It's a LOT easier to grab deposits."
More leads, More revenue - "Communicating with more customers results in more closed sales."
Steady stream of 5-star reviews - "Kenect allows us to gather more reviews and build a better customer base."
12,451 total text messages sent - "We use Kenect in to send updates and answer questions on vehicles currently in service."

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