Automotive

Hyundai of Albany

Albany, OR

In just 60 days, Hyundai of Albany used Kenect Service AI to automate appointment outreach, generate $115K in new revenue, and save 2–3 hours of staff time every day.

Solutions:

Service AI

Who is Hyundai of Albany?Challenge Solutions Results

Who is Hyundai of Albany?

Hyundai of Albany is a customer-first dealership in Albany, Oregon, committed to delivering top-tier service experiences and streamlined vehicle care. With a reputation built on reliability and responsiveness, the team at Hyundai of Albany is focused on innovation and efficiency—making every interaction seamless for both staff and customers.

“

Its highly impactful without us having to do literally anything. Kenect does such a good job we don't even have to think about it. Set it and let it go.

Guillermo De La Rocha

Fixed Operations Director

Challenge

Before Kenect, the team at Hyundai of Albany manually handled all service communication, including reminders and missed appointment outreach. Limited tools meant inconsistent engagement and no way to measure missed revenue. The service team spent 2–3 hours each day on tasks that could be automated.

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Solution

With Kenect’s Service AI and Automotive Core Package, Hyundai of Albany automated all appointment outreach, re-engagement, and communication follow-up. Campaigns were set up with ease, and the dealership leveraged reporting dashboards to track performance and quickly adjust strategies. Key features used:

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• Service AI Campaign Automation

• Appointment Rescheduling

• Missed Appointment Recovery

• Real-time ROI Reporting

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What’s the biggest difference Kenect has made for your business?

Having the data in front of me to track how we are performing makes all the difference and the added time savings is incredible.

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Achieved 290 Google Reviews YTD with a 4.9-star average, improving reputation and customer loyalty.

Recovered $9K in revenue by rescheduling missed appointments and following up automatically.

Scheduled 265 new appointments and generated $115K in service revenue in just under 60 days.

Saved 2–3 hours per day by automating appointment reminders and missed appointment recovery.

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Hyundai of Albany

Table Of Contents

Who is Hyundai of Albany?

Challenge

Solution

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